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Topic

Digital Financial Services

1 items.

8 Apr 2025
Blog post
Navigating the Digitalisation of Finance: User experiences of risks and harms
Amrita Sengupta, Chiara Furtado, Garima Agrawal, Nishkala Sekhar, Puthiya Purayil Sneha, Vipul Kharbanda
Our study unpacks the experiences of marginalised users navigating the digitalisation of finance. Through a survey of 3,784 users, 18 interviews and 7 focus group discussions, our study’s findings highlight user experiences of risks and …