Author
Nishkala Sekhar
5 items.
8 Apr 2025
Blog post
Navigating the Digitalisation of Finance: User experiences of risks and harmsOur study unpacks the experiences of marginalised users navigating the digitalisation of finance. Through a survey of 3,784 users, 18 interviews and 7 focus group discussions, our study’s findings highlight user experiences of risks and …
15 Oct 2024
Blog post
Platforming precarity: Data narratives of workers sustaining urban platform servicesCIS conducted quantitative surveys with over 800 workers employed in the app-based taxi and delivery sectors across 4 cities in India as part of the ‘Labour Futures’ project supported by the Internet Society Foundation. The surveys covered …
8 Jul 2024
Blog post
Karnataka’s uniform fare policy—Do attempts at parity consider the impact on workers?Chiara Furtado and Nishkala Sekhar write in The News Minute about the Karnataka transport department’s February 2024 fare policy aiming for parity between aggregator (app-based) and other taxis. While policy interventions towards parity is …
15 Feb 2024
Blog post
Workers’ experiences in app-based taxi and delivery sectors: Key initial findings from multi-city quantitative surveysIn 2021-22, the labour research vertical at CIS conducted quantitative surveys with over 1,000 taxi and delivery workers employed in the app-based and offline sectors. The surveys covered key employment indicators, including earnings and …
15 Dec 2023
Blog post
User Experiences of Digital Financial Risks and HarmsThe reach and use of digital financial services has risen in recent years without a commensurate increase in digital literacy and access. Through this project, supported by a grant from Google(.)org, we will examine the landscape of …