Author
Chiara Furtado
9 items.
31 May 2025
Blog post
Unrecognised and Vulnerable: Reviewing social protection instruments for platform workersIn this issue brief, Chetna V M and Chiara Furtado reflect on developments in social protection for platform workers in India, issues of exclusions and insufficient coverage for workers, and tensions between existing social protection …
8 Apr 2025
Blog post
Navigating the Digitalisation of Finance: User experiences of risks and harmsOur study unpacks the experiences of marginalised users navigating the digitalisation of finance. Through a survey of 3,784 users, 18 interviews and 7 focus group discussions, our study’s findings highlight user experiences of risks and …
15 Oct 2024
Blog post
Platforming precarity: Data narratives of workers sustaining urban platform servicesCIS conducted quantitative surveys with over 800 workers employed in the app-based taxi and delivery sectors across 4 cities in India as part of the ‘Labour Futures’ project supported by the Internet Society Foundation. The surveys covered …
8 Jul 2024
Blog post
Karnataka’s uniform fare policy—Do attempts at parity consider the impact on workers?Chiara Furtado and Nishkala Sekhar write in The News Minute about the Karnataka transport department’s February 2024 fare policy aiming for parity between aggregator (app-based) and other taxis. While policy interventions towards parity is …
15 Feb 2024
Blog post
Workers’ experiences in app-based taxi and delivery sectors: Key initial findings from multi-city quantitative surveysIn 2021-22, the labour research vertical at CIS conducted quantitative surveys with over 1,000 taxi and delivery workers employed in the app-based and offline sectors. The surveys covered key employment indicators, including earnings and …
15 Dec 2023
Blog post
User Experiences of Digital Financial Risks and HarmsThe reach and use of digital financial services has risen in recent years without a commensurate increase in digital literacy and access. Through this project, supported by a grant from Google(.)org, we will examine the landscape of …
22 Oct 2023
Blog post
Strategies to Organise Platform WorkersIn 2022, the Centre for Internet and Society hosted a panel with Akkanut Wantanasombut, Ayoade Ibrahim, Rikta Krishnaswamy, and Sofía Scasserra at RightsCon, an annual summit on technology and human rights.
3 Jul 2023
Blog post
Gender and collective bargaining in the platform economy: Experiences of on-demand beauty workers in IndiaAbhishek Sekharan, Chiara Furtado, and Ambika Tandon contributed an essay on gender and collective bargaining in the platform economy in India, reflecting on the experiences of women beauty workers who organised India’s first women-led …
1 Apr 2022
Blog post
Comments to the draft Motor Vehicle Aggregators Scheme, 2021This submission presents a response by researchers at the Centre for Internet and Society, India (CIS) to the draft Motor Vehicle Aggregators Scheme, 2021 published by the Transport Department, Government of National Capital Territory of …